MaestroDMX

Troubleshooting

Troubleshooting Guide

Issue: What is the default password for the Maestro WiFi Network? ● Solution 1: ‘mymaestro’

Issue: Unable to Find MaestroDMX’s WiFi Network ● Solution 1: Ensure your dongle is securely plugged in. Never remove your dongle while in use. ● Solution 2: Try rebooting your device. ● Solution 3: Consider connecting via Ethernet. ● Solution 4: Try a factory reset (see System Page) ● Solution 5: If problems persist, reflash the firmware using a network reset software update package from the support website.

Issue: Connected to MaestroDMX WiFi Network but Can't Access the Web App ● Solution 1: Try a new browser window or try a different web browser. ● Solution 2: Ensure firewalls on your device are disabled.

● Solution 3: Use the IP address 192.168.37.1 instead of "maestro.local" to connect. ● Solution 4: If the problem persists, reflash the firmware with a network reset software update package from the support website. Issue: Connected to MaestroDMX via Ethernet but Can't Access the Web App ● Solution 1: Ensure that you have set your computer’s ethernet port to the correct static IP address and settings. See Ethernet Connection Page. ● Solution 2: Try a new browser window or try a different web browser. ● Solution 3: Ensure firewalls on your device are disabled. Issue: Unable to Find A Fixture Profile In The Fixture Profile Library ● Please visit www.fixtures.maestrodmx.com to search and download your profiles ● You can also create your own profiles. Issue: Lights Added to Stage, but They Aren't Turning On ● Solution 1: Make sure the ‘Solid Colour’ pattern is playing with a single colour palette. ● Solution 2: Check all connections and power sources for your lights. ● Solution 3: Verify the address and mode settings of your lights. ● Solution 4: Ensure that the address in the patcher corresponds to your DMX fixture's address. ● Solution 5: Review the fixture profile and ensure it matches your lighting equipment. ● Solution 6: Visit the Control page and adjust static values. Some fixtures require specific channels such as shutters and strobe to be set to turn the fixture on. ● Solution 4: Use the IP address 10.0.0.200 instead of "maestro.local". ● Solution 5: If the problem persists, contact maestrodmx.com/support