MaestroDMX

● Solution 7: Check dimmer or color attribute types, as they might be set incorrectly. ● Solution 8: Confirm the brightness level is turned up on the show page both globally and at the cue level. ● Solution 9: Verify that a show is playing by pressing the play button. Issue: No Audio or Unresponsive Patterns ● Solution 1: Navigate to the audio page in the app. ● Solution 2: Ensure the audio level is sufficient to trigger the "green" signal level. ● Solution 3: If the audio is still not working, double-check your cabling. Consider connecting headphones or speakers to verify audio output from your device. Issue: Maestro Patterns Do Not Seem To Be Working Properly ● Solution 1: Ensure audio is getting into MaestroDMX with sufficient input gain (via LED on the unit or via Audio Page) and you have the correct audio input selected. ● Solution 2: On the Audio page ensure Kickdrums are being detected correctly, if not adjust the Kick Sensitivity. Issue: All the lights turn off sometimes during the show ● Solution 1: If you have fixtures assigned only to the Primary Fixture Group make sure the ‘Allow Music-Based Blackouts’ is disabled. Issue: The software update did not work ● Solution 1: Ensure that the USB wifi dongle in plugged in when you perform the update. ● Solution 2: Check that the .mae software file is at the root directory of the USB drive. ● Solution 3: Ensure that you only have a single .mae file on the USB drive at the root directory.

● Solution 4: Try another USB drive from another manufacturer. ● Solution 5: Ensure that your USB drive is formatted to FAT32.

For further assistance or persistent issues, please contact our customer support team. Additional support for MaestroDMX is available at https://maestrodmx.com/support.